![]() ![]() Please send a photo or video of the damaged product you received and use the subject line ORDER ISSUE in emailing us so that we can assist you right away.If the product you received is in anyway damage or has a slight issue, please make sure to email : assistance.Please see our RETURNS AND REFUNDS POLICY. We offer a 30-DAY RETURN POLICY if, for any reason that you are not satisfied with your purchase ( except for CUSTOMIZED ORDERS ), kindly send us an email first before returning the product. Disclaimer: All Custom products are final sale and are not eligible for refund or exchange since it's a customized item and cannot be resold in our store. ![]() We will keep you updated throughout the process by sending you emails and we would like to offer you discounts only available to you. This is a process of smelting, crafting and hand-setting the stones to the piece, so it takes time. On the side note, any order that was validly selected for final rechecking as per the manufacturer's request to ensure high-quality production might take a few more days for the item to be delivered, then we will ship them according to the service you chose at checkout. Get anything you want to be written in a beautiful luxurious 18k gold plated Custom Medium Bubble Letters and choose your favorite color from any of these options, the Yellow Gold, White Gold, Rose Gold or Platinum coupled with different variations for diamond colors.Īll custom orders will take 5 to 8 weeks after the order date. ![]()
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